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E Matrix Design LLC | Manufacturing Chats Last Updated: April 17, 2026
This Privacy Policy explains how E Matrix Design LLC | Manufacturing Chats ("we," "us," or "our") collects, uses, protects, and shares your personal information when you visit our website or interact with us through any communication channel, including SMS/text messaging.
1. What Information We Collect
When you visit our site, register, make a purchase, or interact with us, we may collect:
Personal identifiers: Name, email address, phone number, mailing address
Transaction data: Purchase history, order details, subscription information
Communication data: Messages you send us, SMS opt-in records and consent timestamps
Professional data: Company name, job title, industry — where provided for business communications
Technical data: IP address, browser type, cookies and usage data
2. How We Collect Information
We collect information when you:
Register or create an account on our site
Make a purchase or complete a transaction
Subscribe to our newsletter or mailing list
Fill out a form or provide feedback
Voluntarily provide your phone number and opt in to receive SMS messages
Browse or interact with our website
Engage with our manufacturing community content or communications
3. How We Use Your Information
We use the information we collect to:
Personalize your experience and deliver relevant content and offers
Process transactions and send order-related updates
Respond to customer service inquiries and support requests
Administer promotions, surveys, or other site features
Send periodic emails about your orders, products, or services
Send SMS/text messages — including appointment reminders, order updates, two-way customer service conversations, community updates, and promotional offers — only to users who have explicitly opted in
Improve our website and services
Follow up after correspondence (email, live chat, or phone)
4. SMS Opt-In Details
Consent: We only send SMS messages to users who have given explicit, written consent by opting in through a clearly labeled checkbox or a double opt-in process. Consent to receive SMS is never a condition of purchase.
Program description: Our SMS program sends appointment confirmations, order updates, two-way customer service messages, manufacturing industry news, community updates, and promotional content related to our products and services.
Opt-out: Reply STOP at any time to unsubscribe. You will receive a single confirmation message and no further SMS will be sent.
Help: Reply HELP or contact us at https://meetmanufacturingchats.com/contact-us for support.
Message frequency: Varies based on your activity and program enrolled. Recurring messages may apply.
Message & data rates: Standard message and data rates may apply based on your mobile carrier plan.
Age restriction: You must be 18 years of age or older to opt into our SMS program.
5. SMS Data — No Sharing Policy
We do not sell, rent, share, or disclose your SMS opt-in data, phone number, or messaging consent to any third parties for marketing or promotional purposes — under any circumstances.
Information may only be shared with subcontractors (such as SMS delivery platforms) strictly for the purpose of delivering the messages you have consented to receive. All such subcontractors are bound by confidentiality obligations and are prohibited from using your data for any other purpose.
All other use cases exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.
6. Cookie & Tracking Information
We use cookies — small files stored on your device — to:
Remember items in your shopping cart or saved preferences
Understand your preferences based on past site activity
Compile aggregate traffic and interaction data to improve site performance
Track advertisements
You may disable cookies through your browser settings. Note that disabling cookies may affect certain site features. We may also use trusted third-party analytics services that collect this data on our behalf.
7. Data Security Practices
We take the security of your personal information seriously and implement the following safeguards:
Encryption in transit: All data transferred between your device and our systems is encrypted using TLS/SSL protocols.
Encryption at rest: Sensitive stored data is encrypted where applicable.
Access controls: Access to personal data is limited to authorized personnel only, enforced through role-based permissions, multi-factor authentication (MFA), and strong password policies.
Secure infrastructure: Our systems are hosted in secure data centers with firewalls, intrusion detection systems, and physical security controls.
Data minimization: We collect only the minimum data necessary to deliver our services.
Regular audits: We conduct regular security reviews, vulnerability assessments, and penetration testing.
Employee training: All staff receive data privacy training and are bound by confidentiality agreements.
8. User Rights
You have the right to:
Unsubscribe from emails at any time using the unsubscribe link at the bottom of any email
Opt out of SMS messages by replying STOP to any text message we send
Request access to the personal data we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal data, subject to legal obligations
To exercise any of these rights, contact us at: 🌐 https://meetmanufacturingchats.com/contact-us
9. Third-Party Disclosure
We do not sell, trade, or transfer your personally identifiable information — including phone numbers and SMS opt-in data — to outside parties, except to trusted service providers who assist in operating our website or delivering our services, under strict confidentiality agreements.
We do not share your data with third-party advertisers or affiliate marketers. Third-party links on our site have their own independent privacy policies, for which we bear no responsibility.
10. Contact Us
If you have questions about this Privacy Policy, please contact us:
E Matrix Design LLC | Manufacturing Chats 1015 Atlantic Blvd, Atlantic Beach, Florida, United States 🌐 https://meetmanufacturingchats.com/contact-us
Access Controls:
Access to your personal information and messaging data is strictly limited to authorized personnel who require it to perform their job functions (e.g., troubleshooting, compliance).
We utilize role-based access controls, multi-factor authentication (MFA), and strong password policies to ensure only authorized individuals can access our systems..
Secure Infrastructure:
Our systems and infrastructure are hosted in secure data centers with physical and environmental controls.
We employ firewalls, intrusion detection systems, and other network security measures to protect against external threats.
Data Minimization:
We only collect and retain the minimum amount of personal information necessary to deliver our A2P messaging services and meet our legal and operational obligations.
Regular Security Audits & Updates:
Our systems undergo regular security reviews, vulnerability assessments, and penetration testing to identify and address potential weaknesses.
We continuously update our software, systems, and security protocols to adapt to evolving threats and best practices.
Employee Training & Confidentiality:
Our employees receive regular training on data privacy, security best practices, and our internal policies.
All employees are bound by strict confidentiality agreements.
Do we use 'cookies'?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We use cookies to:
Keep track of advertisements.
Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
If users disable cookies in their browser
If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.Some of the features that make your site experience more efficient and may not function properly.
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information, including phone numbers, unless explicitly stated for the purpose of facilitating direct messaging services (e.g., using a messaging platform), and only with your agreement where required by applicable laws.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
We collect your email address and phone number in order to:
Send information, respond to inquiries, and/or other requests or questions.
Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
Send you direct messages, including SMS, related to [reiterate the purpose, e.g., updates, promotions] if you have provided your phone number and opted-in to receive them.
When communicating with you over email and direct messages, we agree to the following:
Not use false or misleading subjects or sender identification.
Identify the message as an advertisement in some reasonable way (where applicable).
Include the physical address of our business or site headquarters.
Monitor third-party email and
direct messaging
services for compliance, if one is used.
Honor opt-out/unsubscribe requests quickly.
Allow users to unsubscribe from emails by using the link at the bottom of each email.
Provide clear opt-out instructions for direct messages (e.g., "Reply STOP to unsubscribe").
Clearly state the expected frequency or potential volume of direct messages upon opt-in (e.g., "You may receive up to X messages per week").
If at any time you would like to unsubscribe from receiving future emails or direct messages, you can:
Email us at [email protected]
Follow the instructions at the bottom of each email.
For SMS messages, reply STOP.
and we will promptly remove you from ALL corresponding communication channels according to your preferences.
Contacting Us If there are any questions regarding this privacy policy, you may contact us using the information below or visiting our "Contact Us" page.
https://meetmanufacturingchats.com/contact-us
E Matrix Design LLC | Manufacturing Chats
1015 Atlantic Blvd Atlantic Beach
Florida , United States